Innovation America Innovation America Accelerating the growth of the GLOBAL entrepreneurial innovation economy
Founded by Rich Bendis

Survey suggestion opinion review feedback concept 2021 08 27 00 05 54 utcThis IDC Survey Spotlight breaks down the top customer experience (CX) priorities for firms in 2022 based upon the results of IDC's ongoing global Future Enterprise Resiliency and Spending Survey.

Business and technology executives can use this IDC Survey Spotlight to benchmark their own CX priorities within their own firms. CX technology vendors can also use the results in this IDC Survey Spotlight to focus on both sales and external customer success program deliverables.