By Rym Jedidi, Fujitsu Innovation Center
The Quebec Seeks Solutions (QSS) open innovation event (www.quebec-solutions.com) was a success for us at Fujitsu Canada. We sponsored the event and were also a participant. Members of the Fujitsu Innovation Center attended manning a booth as well as submitting a problem for concerning capturing and then sharing corporate knowledge through the use of various technologies.
We were pleasantly surprised by both the breadth and depth of discussions. The greatest benefit we drew from the innovative solution seeking process was the major contribution by participants who had different points of view. We gained significant insight into the organizational and social aspects of collecting user activity data. For example, users’ reticence to have their e-mail addresses used to build a knowledge base of staff expertise was strong, but the solution proposed to use other manners of exchanging ideas was well received. This basically transformed a “big brother is watching” sentiment into a human-centric solution based on voluntary contribution to public social discussions. It is clear that the Fujitsu Innovation Center gained insight into knowledge management problems that it otherwise would not possess without its participation at QSS. We are already looking forward to next year’s event.
