The more responsibility you take on at work and in life, the more often you face gray-area problems. These are situations where usually you have done a lot of hard work, on your own and often with other people, to understand a problem or a situation. You’ve assembled all the data, information, and expert advice you can reasonably get. You’ve analyzed everything carefully. But critical facts are still missing, and people you know and trust disagree about what to do. And, in your own mind, you keep going back and forth about what is really going on and about the right next steps. These problems come in all shapes and sizes. What they all have in common, whether they are major or minor, is how we experience them. But how do we resolve them?

Image: LAURA SCHNEIDER FOR HBR