All companies yearn for innovation, and particularly innovation from IT. A myriad of books and articles discuss how to build and sustain an innovative culture. Walk through any organization and you’ll see innovation departments, units or teams. Unfortunately, there is usually very little to show for their effort and investment.

Of course, if you were to comment that there is little to show, it would spark a contentious discussion. They would point out to you all their successfully completed initiatives and their creative ideas. But if you were to push further, you might get a different view of the accomplishments.