Do you talk to your customers? I mean that literally. If a customer tries to reach you by telephone, will you take the call with a minimum of hassle and fuss, or will you route them through voice mail, not publish your number on your website and otherwise make it difficult for them to connect with a human voice?
I would suggest that for the health of your business, you make sure someone personally answers that ringing phone.
To read the full, original article click on this link: A Tech Entrepreneur's Ode To The Telephone - Forbes
