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Better Practices Often the Best Results of Innovation

An interesting discussion over at Harvard Business Review has consultant Susan Cramm asking readers why so many tech executives tend to discard "best practices" and set themselves up for seemingly unavoidable failure in the process.

Of course, readers (all of whom are quite eloquent in their responses) come down on the two divergent sides of the issue: Tech leaders suffer from hubris that makes them believe the mistakes of others can't happen to them, or just laying up to best practices is a sure way to suppress innovation and commoditize your brand into ho-humness.