As I [Bob Sutton] blogged about awhile back, this week, Perry Klebhan, Alex Kazaks,Huggy Rao and I are running rather intense executive program called Customer-Focused Innovation. As you can see from the schedule, we are keeping the 21 executives in the program mighty busy. We kicked off with a tire-changing exercise led by Andy Papa, who among other things leads the pit crews at Hendrick's Motor Sports, where one team established the all time CFI speed record, changing in a tire on a NASCAR racing car in under 13 seconds. Yesterday, the group spent the day at the Tesla dealer in Menlo Park talking to owners, potential customers, people in sales and marketing at Tesla, and people who didn't like the idea of owning a Tesla at all. In the picture above, the two executives on the left are interviewing George Kembel, the d.school's executive director (he is the tall guy facing the camera) and the group on the right is interviewing one of the Tesla salespeople (the woman in black with sunglasses in her hair).
Leading Innovation: 21 Things that Great Bosses Believe and Do
