When it comes to customer service, some things are better handled by phone. You’d expect a headset manufacturer like Plantronics to understand that.
Apparently not.
I refer to the recent exchange between the company and author Sharon Drew Morgen. She’d ordered several headsets from Plantronics that didn’t work, and the company tried to replace them with a refurbished model.
That provoked the following rant on her blog:
Why would a vendor have me pay for a faulty phone, send me a refurbished phone to replace the new one, and then want me to pack everything up for them and get it all back to them? Not to mention that this has all taken three weeks, and I need my damn phone! Asking a bit much from a customer, no? What am I missing here?
To read the full, original article click on this link: 5 Things You Should Never Put in an Email | BNET
Author:Christopher Elliott
