Now that email has been around for 30 years or so, you’d think that common messaging activities — like using the Reply and Reply All buttons — would just be common sense. Alas, based on all the pain I see at work, in email from BNET readers, and out there on the Web in general, it’s clearly not the case. Here’s my take on when and how you should use Reply and Reply All to avoid causing problems in the office.
Use Reply All
In general, all the time. What? That’s crazy, right? Nope. Someone crafted the addressees in the email you are reading for a reason, and respect that. I’m referring, of course, to typical email threads with a small group of people — there are exceptions, and I’ll get to those in a moment. But if you click reply to a mail with a bunch of addressees on it, you identify yourself as either clumsy and thoughtless or someone who doesn’t respect the people on the CC line enough to include them in the conversation. Which of those would you like to be known as?
To read the full, original article click on this link: When Not to Hit 'Reply All' | BNET
Author:Dave Johnson
