Innovation is not a luxury to be placed on the back burner, but rather the lifeblood of any successful organization. Innovation builds brands, which leads to profitable growth and marketplace success. An important part of attaining that success is through creating value in the minds of customers. An example of a technological breakthrough that gained customer appeal is the Rexam Airspray mechanical foamer. Since the invention of bar soaps in the early 20th century and liquid soaps in the 70’s, nothing else had changed in the market for decades until the foaming hand soap offered customers an efficient, easy to use, drip-free medium: true value in the eyes of consumers.
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