Most of us are fantastic complainers. When someone doesn't meet our expectations, we let them know. We may even let their boss or mother know.
There's nothing wrong with expecting excellence, and taking steps to get it. The problem is, we tend to take excellence--and thoughtfulness, and kindness, and joyfulness--for granted.
When things go as we expect, we don't even notice or acknowledge it. Dennis Prager refers to this as the "broken tile" syndrome: look at a ceiling with one broken tile, and where is your eye naturally drawn? To the broken tile, of course. Not to the hundreds of whole ones.
To read the full, original article click on this link: Gratitude As A Business Strategy | Fast Company
