It seems like many business people are becoming so technology addicted to their iPhones and email that they forget to listen to what their customers want, or even forget to ask. Attention spans have compressed to seconds, and face-to-face conversations, with the hugely important body language, are avoided in favor of texting and anonymous Internet surveys.
It shouldn’t surprise you that a recent Harris survey found that a quarter of all Internet users think it’s okay to stay online during sex. Slightly more said it’s okay to be “plugged in” during their honeymoon, and eight percent think it’s alright to surf the web during religious services. I can’t imagine any of these people taking the time to listen to their customers.
To read the full, original article click on this link: Startup Professionals Musings: Businesses Forget How to Listen to Customers
