A STEADY rain was soaking the windows of La Guardia Airport when Nancy Thode, an elite frequent flier with Delta Air Lines, approached a gate agent with a pressing question: Had her request for an upgrade cleared?
Glancing at her computer, brow furrowed, the agent was not encouraging: “You are No. 13.”
But with a nearby video monitor showing that more than half of the 26 first-class seats were already claimed, Ms. Thode knew her chances were slim. “If somebody comes — diamond, platinum or gold,” the gate agent pointed out, “they’re going to get it.”
To read the full, original article click on this link: Have Elite Fliers Been Downgraded? - NYTimes.com
