If you get the opportunity to hear Clayton Christensen hold court, seize it. Christensen is a Harvard Business School professor and renowned author and innovation expert, perhaps best known for his book “The Innovator’s Dilemma,” which had a profound influence on many thinkers and business leaders, including Steve Jobs. Speaking at BoxWorks in San Francisco today, Christensen was characteristically soft-spoken, self-deprecating and good-humored, even prompting Ron Miller to describe him as “the Steven Wright of business research” and the anti-Aaron Levie.
His talk ranged across the board, touching on theories of disruptive innovation, effective management, product development and customer interaction. Some of the highlights and most memorable pieces of wisdom centered around the fundamental but often confusing relationship businesses have with their customers. Naturally, when building a growth product, businesses commit tons of time, energy and resources to getting to know their customers better and building something that solves their problem.
To read the full, original article click on this link: Clayton Christensen: “Disruptive Innovations Create Jobs, Efficiency Innovations Destroy Them” | TechCrunch
