In the past eight months, I’ve had my Yahoo email account hacked four different times. Considering that I’m a pretty savvy internet user who knows about basic security practices, that’s pretty pitiful on Yahoo’s part.
Apparently, I’m not alone. Thousands of Yahoo account users have reported that their accounts have been compromised – even public figures such as Sarah Palin have had issues with their Yahoo accounts. Despite the fact that these matters have persisted for several months, Yahoo has been slow to address and fix them.
To read the full, original article click on this link: 5 Customer Service Lessons From Yahoo’s Missteps
