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Phone calls. We all have important ones and want to maximize the impact, which can be hard to do when you aren’t face-to-face. Many first-time entrepreneurs have grown up digital natives so have a really good intuitive feel for technology & design but don’t yet have the business basics down. This shows itself when people try to do an elevator pitch, send concise, actionable emails or have a quick phone call with you to ask for help.

We can't hide behind email. Why? Real business relationships are formed in two ways, says entrepreneur-turned-investor Mark Suster: in person and over the phone. The dude knows how to keep a phoner concise and effective-so let's heed his call to make better calls.

To read the original article: 8 Steps To Actually Get Good At Phone Calls | Fast Company | Business + Innovation

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