When leaders want to create an open culture where people are willing to speak up and challenge one another, they often start by listening. This is a good instinct. But listening with your ears will only take you so far. You also need to demonstrate with words that you truly want people to raise risky issues.
Take the former president of a major defense company, whom I will call Phil. No one at the 13,000-employee firm believed Phil when he announced that he was going to create a culture of candor and openness. And why should they? He already had three strikes against him: his workforce, his past performance, and his manner.
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To read the original article: 4 Ways Leaders Can Create a Candid Culture - Joseph Grenny - Harvard Business Review
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