As a business owner, are you really aware of your reputation online and what people are saying about you and your company? Do you know what online reputation management is? Online, people talk to each other about nearly every company they have had an experience with, and this news (word of mouth) can have a positive or negative impact on your business. Do you know what your employees, clients, and even your competition are saying about you? Did you know that your reputation could be broken in 140 characters or less while you are reading this?
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