I'll always remember the day 12 years ago when I walked into work.
It was a time when employees were stealing toilet paper from me.
On this particular day, three or four guys were having a cigarette break. My mom was inside -- she was my customer service rep back then -- and she had two phones go off. She tried to put the callers on hold; but, boy, she was ready to pull her hair out. No one was helping her.